Terms of contract

for rental/accommodation contracts with Haveltourist GmbH & Co KG (landlord)

Issue 1/2025, 28.11.2024

1. conclusion of contract

With your registration, you are making a binding offer to us as the landlord to conclude a rental/accommodation contract. A contract is only concluded when we have confirmed the registration in writing or electronically. Information provided by telephone, ancillary agreements and other assurances of any kind are non-binding and only form part of the contract if they are confirmed by us in the aforementioned form. If the content of the confirmation differs from the content of the registration, we shall be bound by this new offer for 10 days. The contract is concluded on the basis of this new offer if you declare acceptance to us within this period.

2. rental price and minimum booking times

2.1. Please refer to our online booking system, available at www.haveltourist.de/buchen, for the applicable prices. Changes in the actual length of stay, e.g. due to late arrival or early departure, do not reduce the prices. If discounts are claimed, only the highest discount rate applies. It is not possible to accumulate several discounts. A discount card recognized by us must be presented at the time of booking and in the original upon arrival. Subsequent recognition of the discount is not possible.

2.2. Please note that there are minimum booking times for certain rental properties and seasons.

3. Deposit

In special cases, the landlord may charge a deposit, in particular when booking groups. If a deposit has been paid, the landlord may retain it in the following cases in particular: Late vacating of the rented property by the tenant, damage to or soiling of the rented property, not merely insignificant breaches of the site rules, e.g. massive disturbances of the peace.

4. payment

4.1. Camping and rental properties: The deposit of 25% of the total rental price is due within one week of receipt of the booking confirmation / invoice. The remaining amount is due 30 days before the day of arrival. The total rental price for short stays under € 180.00 and short-term bookings (30 days before the start of the booked stay) is due immediately.

4.2. Price hits for early bookers, discount cards and other discounted offers: The total rental price is due in full immediately upon receipt of the booking confirmation / invoice.

4.3. Default: The payment dates can be found on the booking confirmation / invoice. We ask for punctual compliance. If the respective payment dates are exceeded by more than 7 days, the landlord has an extraordinary right of termination. The tenant must bear the costs in accordance with 8.1 or 8.2.

5. arrival and departure

The booked pitch is available from 3 p.m. on the day of arrival, rental objects from 5 p.m.. There is no entitlement to earlier occupancy. On the agreed day of departure, the rented accommodation must be vacated by 10.00 a.m. at the latest, pitches by 11.00 a.m.. After this time, Haveltourist may charge 50% of the full price for the additional use of the property until 3.00 p.m., and 100% from 5.00 p.m. onwards. No arrivals and departures are possible from 1 p.m. to 3 p.m., the barriers are then closed with the exception of Saturdays in the main season 1)! The respective season times can be found at www.haveltourist.de/preise.

6. deviation/rework

We reserve the right to deviations/variations in the plot size and in the true-to-scale conformity of the site plan. Should the booked pitch/object not be available on time due to adverse circumstances, the lessee shall grant a grace period until 6.00 pm. If it is not possible to remedy the situation within this grace period, the lessor shall provide a replacement pitch/property of at least the same category. If this replacement is not satisfactory, the tenant is entitled to cancel the contract free of charge. Further claims are excluded.

7. no-show/late arrival

In the event of a significant delay in arrival, the head office must be notified. Otherwise the stand space will only be kept free until 11.00 a.m. on the following day. Rental objects/pitches that are not occupied one day after the start of the rental period at 11.00 a.m. and for which no agreement has been reached on later occupancy can be used by the site management for other purposes, as can objects/pitches that become available due to early departure. If available, late arrivals will be accommodated on another stand/another rented object; there is no longer any entitlement to a stand/a rented object.

8. withdrawal of the customer

You can withdraw from the contract in writing at any time up to and including the start of the booked date at 6 p.m. without giving reasons. Our claim to the agreed remuneration remains in force even if you do not occupy the property. The reasons for not showing up are irrelevant. If the property/stand can be re-let under the same conditions in the event of non-occupancy or partial non-occupancy, the tenant shall only be liable for a reasonable additional charge of 10% of the pro rata rental price (at least € 60.00). In the event of rebooking, a flat rate of € 15.00 will be charged. In order to reduce the risk for the guest, the loss of rent in the event of a cancellation will be charged as a lump sum as follows:

8.1. Camping:

• up to 14 days before the start of the rental period : 30,00 €
• 13 days until the booked arrival day at 6.00 p.m.: € 80.00
• thereafter the full rental amount is due.

8.2. Vacation homes/caravans for rent: (in % of the invoice amount):

Up to 90 days before the start of the rental period 10%; from 89 to 30 days before the start of the rental period 25%; from 29 to 22 days 35%; from 21 days to 15 days 50%, from 14 days to the 2nd day before 80%. From the last day before and in case of no-show 100% of the invoice amount.

8.3. Reduction for camping and vacation homes: The lump-sum compensation (see 8.1 and 8.2) for loss of rent and additional expenses shall be reduced accordingly in the event of re-letting or saved expenses. In any case, you are at liberty to prove that no or significantly lower costs were incurred than the above lump sum. We recommend booking our internal cancellation insurance, which can be booked up to four weeks before arrival, or taking out external travel cancellation insurance (e.g. ERV Europäische Reiseversicherung).

9. special conditions for rental accommodation

9.1. Defects:

If the tenant discovers a defect in the rented property or if a measure becomes necessary to protect the rented property against an unforeseen danger, the tenant must notify the landlord immediately. If the tenant fails to notify the landlord, he is obliged to compensate the landlord for the resulting damage. If the landlord was unable to remedy the situation as a result of the tenant's failure to notify the landlord, the tenant is not entitled to reduce the rent or demand compensation.

9.2. Liability of the tenant: Damage, lost inventory and other rental items are to be reimbursed by the tenant. The tenant is also liable for his fellow travelers. It is possible to take out special liability insurance.

9.3. Cleaning: You are responsible for cleaning during your stay. This service can also be booked additionally on request. Please note the following on departure:

The property is to be handed over by you tidy and swept clean. This includes:

Vacuuming/sweeping the floor, washing dishes, pots and pans, cutlery etc. and putting them away dry in the cupboards provided; cleaning the oven/microwave/grill (if available) etc., emptying the refrigerator, disposing of garbage and recyclable materials (glass waste, plastic).

We take care of: the final cleaning, i.e. window, door, furniture, seating and wet cleaning.

9.4. The departure and key handover at the reception, in the case of electronic door locks, the logout, must be completed by 10.00 a.m. on the day of departure at the latest. The Haveltourist cleaning team will then check that the property has been left in accordance with the contract.

9.5. In the event of insufficient cleaning, damage or missing inventory, the landlord may issue an additional invoice. The additional charge is due immediately.

10. site regulations

The site rules (as posted) are accepted as binding by each guest and their fellow travelers upon arrival.

11. visitors, vehicles and dogs on the site

11.2. Only registered persons may enter the pitch. Tenants' visitors must register at reception. Visitors pay a daily flat rate plus visitor's tax and car parking fee after registering at the reception. Visitors who only enter the Havelberge Camping Resort for the purpose of visiting a restaurant or renting a boat or using the forest high ropes course are exempt from this.

11.3. Driving on the site with motor vehicles is only permitted with a valid site pass for the respective vehicle outside the barrier closing and rest periods. Motorhomes using the Havelberge motorhome park will receive an extended mobility status for the area of the motorhome park after registration.

11.4. The current version of our dog regulations applies to the bringing of dogs. These are on display, can be requested or will be sent to you when you register with your dog.

12. liability

12.1. Every guest undertakes to treat the inventory and the pitch with care. They are also obliged to compensate the landlord for any damage caused by them.

12.2. Attention is drawn to possible typical forest hazards such as broken branches and falling tree fruit.

12.3. The landlord is liable for intent and gross negligence, including that of his vicarious agents, in accordance with the statutory provisions. The same applies in the event of culpable injury to life, limb or health caused by the landlord or his vicarious agents. In the event of negligently caused property damage and financial loss, the lessor shall only be liable, including for its vicarious agents, in the event of a breach of a material contractual obligation, limited in amount to the damage foreseeable at the time of conclusion of the contract and typical for the contract. Essential contractual obligations are those whose fulfillment characterizes the contract and on which the customer may rely.

13 Extraordinary resignation, termination, house ban

13.1. The landlord is entitled to withdraw from the contract extraordinarily for objectively justified reasons, for example if force majeure or other circumstances for which the landlord is not responsible make it impossible to fulfill the contract. Furthermore, if pitches or rental properties are culpably booked with misleading or false information about essential contractual facts, e.g. about the person of the guest or the purpose of their stay; or if the landlord has justified cause to believe that the use of the accommodation service may jeopardize the smooth running of the business, the safety or the reputation of the landlord in public, without this being attributable to the landlord's sphere of control or organization. organizational area of the landlord, such as the guest's membership in a xenophobic or otherwise extremist organization.

13.2. The landlord is entitled to terminate the contract without notice for good cause, in particular if the guest violates the site rules during his stay, does not observe the rest periods, insults staff or other guests, expresses or behaves in a xenophobic or otherwise discriminatory manner, has already made bogus reservations in the past and/or deliberately destroys or damages the inventory of the site or the equipment of the rental accommodation or commits other criminal offenses.

13.3. Behavior in accordance with 112.1. sentence 2 and 12.2 entitles the landlord to issue and enforce an immediate ban from the premises.

13.4. The tenant is not entitled to a (pro rata) refund of the rent in the aforementioned cases.

14. data protection/image and video rights

By making a binding booking and entering the campsite, the tenant agrees that his personal data collected in the context of customer service may be stored and processed in the landlord's IT system or that of a third party software provider commissioned by the landlord for this purpose, for the purpose of fulfilling the contract and for guest communication and support. The tenant acknowledges the landlord's data protection declaration, in which this is listed in detail and which is published at www.haveltourist.de/impressum. The landlord has appointed a data protection officer who can be contacted at datenschutz@haveltourist.de.

The tenant acknowledges that parts of the facility are video-monitored in several places to protect against vandalism and that the video files are temporarily stored for evaluation. Both contracting parties shall comply with the relevant provisions of the GDPR both during the term of the contractual relationship and after its termination. The lessor is entitled to take photographs, aerial photographs and videos of its facilities and events for marketing purposes. Insofar as the person of the tenant, his fellow travelers and / or property (e.g. boats or cars) of the tenant or his fellow travelers can be recognized here, but are not exposed in the central foreground, the landlord is entitled to use these recordings for the aforementioned purposes even without separate consent.

15. errors

We reserve the right to correct errors, misprints and miscalculations.

16. center

The central office for all Haveltourist GmbH & Co. KG campsites and rental properties is the Havelberge Camping Resort in Groß Quassow. Complaints of any kind should be made at the reception. We recommend a report by e-mail: info@haveltourist.de

17. reservation for price adjustment

All prices are based on the currently applicable statutory VAT rates. If a VAT rate is increased or if tax-free turnover becomes taxable, and if the service has not yet been provided, we shall make use of our right to compensation in the amount of the additional VAT burden resulting from the change in the law if the contract has already been concluded more than four months before the change in the law comes into force.

If a new municipal tourist tax, bed tax, etc. is levied, we also reserve the right to adjust the price, limited to the actual amount of the tax, insofar as it would be assessed on an operational basis.

18. spa taxes

Tourist taxes are currently levied by the municipalities of Priepert (campsite at Ziernsee) and Mirow (campsite at Leppinsee) and the municipality of Wesenberg (Naturcamping am Großen Pälitzsee, Campingpark am Weißen See, Campingplatz am Drewensee).

19. service packages/boat hire/forest ropes course

Separate terms and conditions apply to services or service packages that are subject to package travel law, as well as to the rental of boats, rafts and bicycles and the use of the forest high ropes course and the marina.

20. place of jurisdiction

The place of jurisdiction for registered traders, for persons who do not have a general place of jurisdiction in Germany, as well as for persons who have moved their domicile or habitual residence abroad after conclusion of the contract or whose domicile or habitual residence is not known at the time the action is brought, as well as for passive proceedings, is the registered office of Haveltourist GmbH & Co. KG.

Haveltourist GmbH & Co KG, An den Havelbergen 1, 17237 Groß Quassow